BigGrassField.com: Terms and conditions

Payment

Payment can be made by credit card, debit card or PayPal. Cards accepted are MasterCard, Visa, Visa Delta, Visa Electron, Visa Purchasing, Solo and UK Maestro.

Card payments are made through Sage Pay, part of The Sage Group PLC. Payment using Sage Pay is quick and secure, we do not retain your card details.

Sage Pay is fully approved as a Level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance that can be achieved.

BigGrassField.com is a trading name of quark creations limited, QUARK CREATIONS will appear on your card statement.

Delivery

UK delivery costs from £1.99 to £4.99 depending on weight, no extra charge for delivery to Scottish Highlands, Channel Islands or Northern Ireland.

Your order is shipped direct from our UK warehouse. Orders delivered outside of the UK may may be subject to customs processing and additional charges, such as Duty and VAT.

For all other destinations please add the item to the basket and select delivery country for a quote. If you country is not listed in the basket / login page please contact us for a quote.

Orders are normally despatched by the next working day. You will be sent an email after your order is despatched.

UK orders by Standard Delivery usually 2 - 5 working days and by Courier Delivery 1 - 2 working days after despatch.
European orders are usually delivered in 1 - 2 weeks after despatch.
Orders for the rest of the world are usually delivered in 1 - 8 weeks after despatch.

If your order contains in and out of stock items it will not be despatched until all items are available. You will be given the option of paying more to have the in stock items despatched immediately.

Returns

While we are confident you will be delighted with your purchase, if you are unhappy for any reason you may return the goods to us within 14 days of receipt, unused in their original packaging and in a resalable condition for a full refund. We cannot refund postage on returned goods unless they are faulty at time of receipt and being returned for replacement.

Product descriptions

Products are described as accurately as possible but colours, designs and materials may occasionally vary from those illustrated. Sizes quoted are approximate and include accessories.

Safety first

All our products conform to European safety standards and bear the CE mark. The products use non-toxic paints.

Intellectual property

Content on this site is copyright quark creations limited and may not be reproduced without our permission. quark creations limited acknowledges copyright of third party image suppliers, product and brand names on this web site.